What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

• Names

• Addresses

• Email addresses

• Phone numbers

This Personal Information is obtained in various ways, including interviews, correspondence, telephone, email, via our website www.altonaphysio.com.au, www.altonaphysio.com, https://altona-physiotherapy-sports-injuries-centre.au1.cliniko.com/bookings and from cookies. We do not guarantee the privacy practices of authorized third-party websites linked to ours.

We collect your Personal Information for the primary purpose of providing our physiotherapy services, sharing information with our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain, where appropriate and possible, why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about an individual's:

• Racial or ethnic origin

• Political opinions

• Membership of a political association

• Religious or philosophical beliefs

• Membership of a trade union or other professional body

• Criminal record

• Health information

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose directly related to the primary purpose

• With your consent; or where required or authorized by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some cases, we may be provided with information by third parties. In such circumstances, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

• To third parties where you consent to the use or disclosure

• Where required or authorized by law

Security of Personal Information

Your Personal Information is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure.

When your Personal Information is no longer required for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be retained in client files for a minimum of 7 years, as required by law.

Access to Your Personal Information

You may access the Personal Information we hold about you to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Altona Physiotherapy & Sports Injuries Centre will not charge a fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification before releasing the requested information.